This report is designed to provide a clear and detailed overview of your customers' satisfaction with the activities and services offered by your business.
This report aims to provide a deep and accurate understanding of member satisfaction regarding the activities and services offered by your business. It is structured into three key sections: filters, KPIs (key performance indicators), and a data table.
What content will we cover in this tutorial?
Next, we will explain everything step by step.
To access this report, go to the menu Reports > Surveys > Fitness Satisfaction in Trainingym Manager.
Fitness Satisfaction Report
📌 Attention:
If you cannot find the report through the mentioned path (Reports > Surveys > Fitness Satisfaction), you need to access your employee permissions from the menu My Center > Permissions and activate the corresponding option.
Next, we will detail how to interpret each section and how to apply the information obtained to improve service quality.
The first thing you will find in the report are the filters that allow you to select and view the most relevant information for your analysis. You can filter the data by:
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Event Type: Filter between events such as activities and/or services.
🔖 Note:
The services that allow for evaluation are routine assignment or weigh-in sessions.
- Event: Select a specific event to view the associated evaluations.
- Center: Filter by the location where the activities and/or services were performed.
- Employee: Filter data based on the employee who conducted the activity and/or service.
- Member: You can select data for a specific member to review their evaluations.
- Date: Define a date range to limit the display of events within a specific period.
📌 Caution:
When setting the date range for the query, always start with the end date, as it can never be earlier than the start date.
- Last Update: Displays the date and time of the report's last update, which is useful to determine if the data is up-to-date.
💡 Recommendation:
Use the filters to identify specific areas or employees where satisfaction may be improving or needing attention. This will allow you to focus efforts on enhancing service quality.
Key Performance Indicators (KPIs)
Performance Indicators (KPIs)
The KPIs at the top of the report summarize satisfaction data and provide an overall view of the events, activities, and services.
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Total Events: The total number of events analyzed (activities and/or services).
🔖 Note:
The services that allow for evaluation are routine assignment or weigh-in sessions.
- Total Activities: The number of activities performed and evaluated.
Total Services: The total number of services offered and evaluated. - Average Rating (Overall): The average rating of all activities and services combined.
- Average Activity Rating: The average rating specifically for activities.
- Average Service Rating: The average rating specifically for services.
🔖 Interpretation:
A KPI like the average rating can indicate the overall level of satisfaction. If you notice that the average rating for activities is significantly lower than for services, it may signal that the activities require a review or improvement.
💡 Recommendation:
Regularly review these KPIs to monitor the evolution of member satisfaction. If the numbers decline, consider implementing changes in the activity offerings or providing additional training for staff.
Data Table
Data Table
The table provides a more detailed view of each event, activity, or service and their individual ratings. The fields included are:
- Date: The day the event or activity took place.
- Time: The specific time at which it occurred.
- Event Type: Whether it was an activity or a service (routine assignment or weigh-in session).
- Name: The name of the specific activity or event.
- Employee: The employee who conducted the event.
- Rating: The score given by the member.
- Member: The name of the member who attended and rated the activity.
- Email and Phone: The member's contact information.
🔖 Interpretation:
This table allows you to identify specific patterns. For example, if you notice that a particular employee consistently receives high or low ratings, you can investigate the reasons and take action, such as offering recognition or providing additional training.
💡Recommendation:
Use this information for a more granular and specific analysis. Focus on activities or employees with low ratings and look for ways to improve the member experience.
Conclusion and General Recommendations
This satisfaction report provides a powerful tool to monitor and improve the quality of the activities and services you offer in your business. By identifying patterns in the ratings and utilizing the filters and KPIs, you can adjust your offerings to maintain high levels of customer satisfaction.
💡Recommendation:
- Continuous Improvement: Regularly review ratings and listen to member feedback to make necessary adjustments.
- Employee Training: If you find areas for improvement in some employees' ratings, consider offering additional training.
- Activity Adjustment: If certain activities consistently receive low ratings, consider modifying the format, instructor, or schedule