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How to access the customer portal

Keep a comprehensive track of your support tickets through the new Trainingym Customer Portal

We are pleased to introduce you to the new Customer Portal. Your Issue Tracking Portal in Trainingym, designed to provide you with total and transparent control over the technical support you receive, in addition to direct access to educational tools to enhance your fitness business. Through this portal, you will be able not only to manage your issues efficiently but also access valuable resources for your professional development and that of your team.

Presentation video 👇

Presentation video of the Customer Portal

This is what you will find in your Customer Portal:

  1. Direct access to the Help Center and Trainingym Academy. Discover quick answers in our help center and access a wide range of courses at Trainingym Academy. Take advantage of this educational space to learn at your own pace and certify your skills, maximizing the potential of the tools that Trainingym offers you.
  2. Access to support chat.
  3. List of reported tickets. Manage your support requests from a simple interface, with options to filter between open or closed requests. This overview allows you to keep organized control of your issues.
  4. Details and status of each ticket. Each ticket includes detailed information such as the subject, the creation date, the last activity, and the current status. The statuses that a ticket can go through are:
    • Pending evaluation. Your ticket has been received and is waiting to be evaluated by our technical team.
    • Forwarded to the development team. The ticket has been sent to the development team.
    • Estimating resources and pending assignment. We are evaluating the necessary resources and assigning the ticket to the appropriate team member.
    • Under review. Your issue is being reviewed to determine its origin and the most appropriate solution.
    • In development. The solution or improvement to resolve your ticket is being implemented.
    • In testing phase. The developed solution is being tested to ensure its effectiveness.
    • In deployment. We are in the process of deploying the solution to your environment.
    • Deployed. The solution has been successfully deployed.
    • Completed. The ticket has been resolved and successfully closed.
5. Communications and direct contact with the development team: By accessing the details of a ticket, you will be able to see all related communications and, if necessary, contact directly with the development team in charge of your case.

How to access the customer portal

Easily access with your Trainingym credentials and start your journey towards a more efficient and educational management of your fitness business.

To register in the Customer Portal, you must:

  1. Access the following link.
  2. Click on "Register here".
  3. Enter your email. The email you must enter should be the same as the one registered in your employee profile in Trainingym Manager.

❗ Remember that you must register with the same email that you have in your employee profile in Trainingym Manager.


4. Create your password. It must be at least eight characters long and must include both uppercase and lowercase letters, at least one number, and a symbol, such as a period or a dash.

5. Agree to Trainingym storing and processing your personal data.

6. Click on Save Password.
 
Once registered, to log in:

1. Access the following link.
2. Enter your email and password.
3. Check the Remember Me option if you want to directly access the Customer Portal in the future without having to enter your email and password again.
4. Click on Enter.
 

This portal is a testament to our ongoing commitment to your success and satisfaction. We invite you to discover everything that your new Issue Tracking Portal has to offer.

If you have questions or need assistance, our team is ready to help you.